8197 ошибка srmsvc приложение

I found next to no information about this error with respect to Server 2012. There is a good deal of information out about this error with Server 2003 with a update package fix from Microsoft as well as notes about how the error has been resolved for Server 2008 and 2008 R2 but nothing for 2012.

On both Server 2012 and Server 2012 R2 (edition doesn’t matter) after installing the File System Resource Manager (FSRM) role an error occurs:

Event ID 8197
Source: SRMSVC
File Server Resource Manger Service error: Unexpected error. 
Error-specific details:
Error: GetVolumeNameForVolumeMountPoint, 0x800700001, incorrect function

This error also occurs on every restart as well as after the service has been restarted (specifically 30 seconds after it has been started). This error was happening on two Dell servers: PowerEdge R720 and PowerEdge R620.

The first thing I discovered was that this only occurs while using UEFI. There is no error when the server is using standard BIOS. I could have stopped there and just stuck with BIOS but I didn’t want to lose out on any of the new features of UEFI and server 2012.

Initially, I assumed this was an issue with Dell’s UEFI implementation since it occurred on both of my new servers as well as in a VM running on a DELL PowerEdge ESX host. However, I was able to reproduce this error with another VM running on non-Dell hardware. This means the problem is with Microsoft. Installing FSRM on Server 2008 R2 on UEFI does not produce the error, only 2012 & 2012 R2 do, narrowing this down to a Server 2012 problem with UEFI.

I have not seen anything negative come of this error aside from the glaring red x in event viewer. I fully tested FSRM functionality and found everything seemed to work without a hitch. Unfortunately, I’m not the type to just ignore an unknown persistent error so I spent a whooole lot of time trying to get to the bottom of this. I was highly motivated to get this figured out because the one hit I had on google with this error and Server 2012 mentioned vanishing volumes on restarts (something I didn’t want popping up on me down the road).

FAQ: File Server Resource Manager(FSRM) server does not – Microsoft Partners Forum:
http://partnersupport.microsoft.com/en-us/mpndataplat/forum/mpncatwinsvr-mpnwssmbus/faq-file-server-resource-managerfsrm-server-does/9e9cecf8-fefb-47dc-b7e8-783da48391b0

Symptoms:

FSRM cannot start with the event id: 8197.

Cause:

This issue not only occurs when the system account does not have permission to the quota.xml file, but also related with the srmglobalsettings.xml which is the settings file of File Server Resource Manager global configuration store.

Solution：

Step1. Download Psexec tool from the link below and extract  to the C: drive

PsExec v1.98

http://technet.microsoft.com/en-us/sysinternals/bb897553.aspx

Step2. Start  a CMD with using System account by running the psexec command

================================

a. Open Command Prompt and navigate to the folder or the psexec tool

b. Run the command: psexec -i -d -s cmd.exe to start a new Command Prompt which is running under the System Account

c. In the new opened Command Prompt, run the commands below one by one to take ownership of the took the ownership of hidden folder SRM, quota.xml, reportsettings.xml and srmglobalsettings.xml and give the full rights to system account on the files and folders.

detailed commands:

————————————

cd

cd “System Volume Information”

takeown /r /F srm

# Do you want to replace the directory permissions with permissions granting you full control (“Y” for YES, “N” for NO or “C” to CANCEL)? Y

icacls srm /grant system:(F)

cd srm

takeown /f quota.xml

icacls quota.xml /grant System:(F)

takeown /f settings

icacls settings /grant system:(F)

cd settings

takeown /f reportsettings.xml

takeown /f srmglobalsettings.xml

icacls reportsettings.xml /grant System:(F)

icacls srmglobalsettings.xml /grant System:(F)

Best regards,

April Zhao

Microsoft Partner Support Community

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