Hi Fellow IT pros, new to Spicework forums, hopefully anyone give me an idea of this strange problem…
Brother MFC receiving fax on PC but PC-Fax program crash often?..
Background:
-Vendor required to setup Fax to be received as PDF, instead of direct paper printout, they normally received 20 — 30 faxes per day.
-Small business with 20 pc and devices, Workgroup setup of lan environment, no Fax server, no AD, All Win 10 environment. All updated and patched with the latest. All has third party antivirus installed.
-MFC Brother MFC 2700, ethernet connection with static IP, WIFI connection off, network printing from network machines all good to go, no issues.
-Setup PC fax receiving according to Brother’s instruction on one of computer, as receiving faxes; On this computer, third party antivirus firewall setup rule to open port of 54926 as instructed. Windows own Firewall is ofF
-Printer has been manually setup according to instruction to configure sending fax to destinated PC.
-When running Brother Utilities>PC fax Receive>Receive on the computer, PC fax receive program is running as designed and can receive faxes to destinated folder on local drive, no issues.
Problem is:
Brother PC-Fax Receive, which should always on system tray to receive fax, crash itself very often. and then showing a message stating: «You need to run PC-Fax Receive program to receive fax.» ??
Troubleshooting done:
-Reinstalled Brother driver package,
-Tested on another machine,
-Firewall, port tested , opened no issues
-Turned off Antivirus
-Windows update,
-Downloaded and installed the latest firmware update for the specific printer.
-Time of crash: random…, sometimes even happened when receiving fax on PC in middle and have to manually run the program. which is annoying.
-Checked system log when the program crash itself, can see 2 warnings first and 1 error later.
Warning 1:
MFNET BrtMFNET: [2022/03/31 16:37:22.071]: [00028504]: BrNet:: ReadDevice revc 0 return(close)
Source: Brother BrLog Event ID: 1002, USER: N/A
System
—
Provider
[
Name]
Brother
BrLog
—
EventID
1002
[
Qualifiers]
32768
Version
0
Level
3
Task
0
Opcode
0
Keywords
0x80000000000000
—
TimeCreated
[
SystemTime]
2022-03-31T06:37:22.0712807Z
EventRecordID
1122583
Correlation
—
Execution
[
ProcessID]
0
[
ThreadID]
0
Channel
Application
Computer
CX-SRVR
Security
—
EventData
MFNET
BrtMFNET: [2022/03/31
16:37:22.071]: [00028504]: BrNet:: ReadDevice revc 0 return(close)
Warning 2:
MFNET BrtMFNET: [2022/03/31 16:37:22.072]: [00028504]: BrNet:: ReadDevice recv ErrorCode[-1], LastError[203]
Source: Brother BrLog Event ID: 1002, USER: N/A
—
System
—
Provider
[
Name]
Brother
BrLog
—
EventID
1002
[
Qualifiers]
32768
Version
0
Level
3
Task
0
Opcode
0
Keywords
0x80000000000000
—
TimeCreated
[
SystemTime]
2022-03-31T06:37:22.0723106Z
EventRecordID
1122584
Correlation
—
Execution
[
ProcessID]
0
[
ThreadID]
0
Channel
Application
Computer
CX-SRVR
Security
—
EventData
MFNET
BrtMFNET: [2022/03/31
16:37:22.072]: [00028504]: BrNet:: ReadDevice recv ErrorCode[-1], LastError[203]
Error 1:
MFNET BrtMFNET: [2022/03/31 16:37:22.072]: [00028504]: BrMfNet:: ReadDevice Error Code[-1]
Event ID 1001
System
—
Provider
[
Name]
Brother
BrLog
—
EventID
1001
[
Qualifiers]
49152
Version
0
Level
2
Task
0
Opcode
0
Keywords
0x80000000000000
—
TimeCreated
[
SystemTime]
2022-03-31T06:37:22.0723106Z
EventRecordID
1122585
Correlation
—
Execution
[
ProcessID]
0
[
ThreadID]
0
Channel
Application
Computer
CX-SRVR
Security
—
EventData
MFNET
BrtMFNET: [2022/03/31
16:37:22.072]: [00028504]: BrMfNet:: ReadDevice Error Code[-1]
Those errors keeps happening when the little app crashes.
From initial impression its looks like lost connection with the printer. But no problem to open printer’s console and network all running normally, can print to this network printer without any issue too.
So currently have to manually run the program every few hours to receive fax… cannot locate the reason…
Any ideas please?..
Hello — I’m hoping some one may have this issue and resolved it. I’ve tried looking online, but older posts with deleted or paywall sites prevent me from seeing resolutions.
In my event viewer, I’m seeing thousands (one on the 20, 22, 24, 50, 52, 54 second mark of every minute) for Brother BrLog errors (event ID 1001).
I have a brother printer I connect to wirelessly.
I’m also having issues where my computer is locking up after it enters sleep mode (black screen, no keyboard/mouse response — have to shut down computer holding down power button) and trying to eliminate any reason why that is happening. Which is why I’m wondering if the event log spam above may be a factor.
Also getting a lot of DistributedCOM (event 10016) warnings which occur around every 10 seconds after I lock the PC for the night.
Any ideas on the Brother BrLog issues?
-
Computer: AlienWare Aurora 11
-
GPU: 3080
-
CPU: i9 10900KF
-
RAM: 32 GB
-
Windows: Win 10 Build 19041
-
Level of Tech saviness: Low but learning
Thanks in advance for any help.
Как бы это ни было неприятно, но периодически в работе даже таких надежных приборов как МФУ и принтеры Brother могут происходить сбои. Информация о произошедших ошибках отображается на дисплее печатающего устройства, причем в конце сообщения обязательно имеется цифровой код. О том, что значат эти цифры, мы поговорим далее.
Числа в конце сообщений — это коды ошибок, по которым легко понять, что именно случилось с аппаратом. Причем обратите внимание, что иногда разные числа могут относиться к одному сбою, поэтому будьте внимательны. Среди самых распространенных кодов ошибок стоит выделить:
1. 30 (31/32/33/34/35/36/37/38/39/3C/3F) — замятие бумаги. Чтобы устранить ошибку, снимите лоток, приподнимите заднюю крышку тракта подачи бумаги и сканера, а зачем уберите смятый лист, удалив также и его обрывки.
2. 40 (42/43/44/49) — температура внутри печатающего устройства достигла критических значений. В первую очередь отключите аппарат от сети и уберите его подальше от нагревательных приборов, а также дополнительно проветрите комнату.
3. 46 — переполнен «памперс» (отсек для отработанных чернил). В этом случае есть два варианта: разобрать и очистить «памперс» самостоятельно, что достаточно сложно, либо же обратиться в сервисный центр Brother.
4. 48 — возникли проблемы с печатающей головкой или датчиком места парковки. Попробуйте промыть датчики и печатающую головку.
5. 4F — проблема с печатающей головкой. В подобном случае лучше обратиться к специалистам.
6. 50 — сбой датчиков помпы или же сильно загрязнен механизм очистки. Для устранения ошибки нужно тщательно промыть механизм помпы, расположенный под место парковки печатающей головки. Но чтобы выполнить эту задачу, придется полностью разобрать принтер, поэтому если вы не уверены в своих силах, то воспользуйтесь услугами сервисных центров.
7. 51 (52/57/5A/5B/5C/5D/5E/6C/6F/70/71/72/73/7A/7D) — произошло замятие бумаги или же вышел из строя соответствующий датчик. Первым делом стоит снять лоток, поднять крышку сканера и тракта подачи бумажных расходников, и удалить помявшийся лист и его обрывки. Если после этого ошибка не исчезла, то можно попробовать очистить датчики, но так как для этого потребуется почти полностью разобрать принтер, то лучше все же довериться профессионалам.
8. 8F — проблема с двигателем подачи бумаги. Единственным решением этой ситуации является полная замена двигателя.
9. A5 (A6/A7/A8/AF) — проблема со сканером. Убедитесь в целостности шлейфов подключения сканера, если они повреждены — обращайтесь в сервисный центр бренда Brother.
10. E2/E3 — проблема с главной платой PCB. Решение одно — замена элемента в специализированном сервисе.
Кодов ошибок может быть больше, подробнее узнать о них можно из руководства пользователя или на официальном сайте Brother.
Hello — I’m hoping some one may have this issue and resolved it. I’ve tried looking online, but older posts with deleted or paywall sites prevent me from seeing resolutions.
In my event viewer, I’m seeing thousands (one on the 20, 22, 24, 50, 52, 54 second mark of every minute) for Brother BrLog errors (event ID 1001).
I have a brother printer I connect to wirelessly.
I’m also having issues where my computer is locking up after it enters sleep mode (black screen, no keyboard/mouse response — have to shut down computer holding down power button) and trying to eliminate any reason why that is happening. Which is why I’m wondering if the event log spam above may be a factor.
Also getting a lot of DistributedCOM (event 10016) warnings which occur around every 10 seconds after I lock the PC for the night.
Any ideas on the Brother BrLog issues?
-
Computer: AlienWare Aurora 11
-
GPU: 3080
-
CPU: i9 10900KF
-
RAM: 32 GB
-
Windows: Win 10 Build 19041
-
Level of Tech saviness: Low but learning
Thanks in advance for any help.
All functions of the printer/scanner work fine.
Three errors are being generated in my application log every 2 minutes.
Win7 Ultimate
Brother MFC 8890DW connected through Ethernet.
Errors are:
1001 Brother BRLog: STMON BrtSTMON: [2011/10/01 11:26:39.190]: [00000152]: Don’t Create FileMapping!!!!
1001 Brother BRLog: STMON BrtSTMON: [2011/10/01 11:26:39.190]: [00000152]: FrendlyName : Brother MFC-8890DW Printer (Copy 1)
1001 Borther BRLog: STMON BrtSTMON: [2011/10/01 11:26:39.190]: [00000152]: Error : ExecMonitor()
Based on a recommended fix I deleted the registry folder BRUtilities in the Brother tree and disabled the WIA service. No change.
- Forum
- Hardware
- Hardware Peripherals
- Brother BrLog printer event id 1001 and 1002
-
Brother BrLog printer event id 1001 and 1002
This is aggravating me to loss recently. I am not sure if it really harms anything or not. Anyway In my event viewer I remain receiving each say 20 seconds to minute 1002 caution and 1001 error. At the present this is a wireless brother printer. I have twisted the printer programs off and so on. I turned off my printer. When it is on off programs running it don’t issue. I can even print to it well. But for a few reason this crap keeps going and going. In my procedure there is no “Brother Brlog” I cannot discover this running anyplace, any hint or any help?
- Event Type: Warning
Event Source: Brother Brlog
Event Category: None
Event ID: 1002
Date: 11/07/2010
Time: 9:00:00 AM
User: S/N
Computer: ABCD-39DE0A25J9 - Event Type: Error
Event Source: Brother Brlog
Event Category: None
Event ID: 1001
Date: 11/07/2010
Time: 9:00:00 AM
User: S/N
Computer: ABCD-39DE0A25J9
- Event Type: Warning
-
Re: Brother BrLog printer event id 1001 and 1002
I have the same problem. I have been considering tons of these Errors and cautions or warnings in Event Viewer logs below Application part. I assumed this was an consequence of remote desktop connections with printer sharing enabled and I did not trouble to seem at around. Just the once I did a few investigate about this problem, I understand the problem was related to WIA. Once I stopped up this service, the errors and warnings went away.
- The Error or Warning Logs:
- Event Type: Warning
Event Source: Brother BrLog
Event Category: None
Event ID: 1001 - Event Type: Warning
Event Source: Brother BrLog
Event Category: None
Event ID: 1002
-
Re: Brother BrLog printer event id 1001 and 1002
This replicating error I thought was associated to a brother printer. I establish that the error was associated to Windows image achievement. I establish it in services running as Windows Image Acquisition (WIA) Service. Just the once I stop the service the error was disappeared. Now I want to figure out only what program or why it not succeeds to work correctly. Expect this assists some; maybe somebody else can assist clear up the rest of this problem.
-
Re: Brother BrLog printer event id 1001 and 1002
Appears to be a bug or virus, establish a program contains it and currently it appears it cannot be removed.
- C:Documents and SettingsAll UsersApplication DataBrotherBrLogBrCollectDir Locked file. Not tested.
- C:Documents and SettingsAll UsersApplication DataBrotherBrLogBrtINS32.log Locked file. Not tested.
- C:Documents and SettingsAll UsersApplication DataBrotherBrLogBrDbgOut.INI Locked file. Not tested.
- C:Documents and SettingsAll UsersApplication DataBrotherBrLogBrtINSTL.log Locked file. Not tested.
- C:Documents and SettingsAll UsersApplication DataBrotherBrLogBrtINST.log Locked file. Not tested.
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My OS is Windows XP SP3.
This message sometimes comes up when I am shutting the computer down:
The instruction at 0x00000000 referenced memory at 0x00000000.
The memory could not be read.
The computer still shuts down. I cannot find a reference to this happening on shutdown, it only seems to be connected to programs that I don’t have.
I have the whole Word 2003 package.
Any direction appreciated.
asked Nov 21, 2012 at 17:18
XavierjazzXavierjazz
8,16213 gold badges68 silver badges96 bronze badges
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View the Event Log (Control Panel -> Administrative Tools -> Event Viewer). It will contain some error records (marked with red error icon), including application or service name causing the error.
answered Nov 21, 2012 at 17:24
2
I’d suggest to run a Memtest as a first step. I’ve seen many computers throwing this kind of message when their DRAM modules start to die…
If the memory is OK, then there could be a problem with some application or system components suffering from virus attack. For example Antivirus eliminated a threat, but some binaries were changed by the virus already, and it causes such errors…
answered Nov 21, 2012 at 17:24
2