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We use Windows 7 SP1 clients with Roaming Profile and Folder Redirection and they are connected to a Windows 2008 SP2 server. We are getting issues when someone tries to open files on their redirected Desktop and they get the message «‘The item
referred to by this shortcut cannot be accessed. You may not have the appropriate permissions» if you click browse it then defaults to a different users profile. If you click through the errors the file eventually loads. If you open Word
from the Start menu and then browse to the file it opens fine. We have found that deleteting the Normal.DOTM file sometimes fixes the error, but only seems effective 50% of the time. This doesn’t happen for all users, and seems to occur in clusters
and not all the time.There are a couple of events showing for about the time the error occured they are:
Type Error Source Application Error Category Name 100 Event 1000
Faulting application name: WINWORD.EXE, version: 14.0.4762.1000, time stamp: 0x4bae25b7
Faulting module name: wwlib.dll, version: 14.0.4762.1000, time stamp: 0x4bae2623
Exception code: 0xc0000005
Fault offset: 0x00034b81
Faulting process id: 0x1734
Faulting application start time: 0x01d0234ef75c42aa
Faulting application path: C:Program Files (x86)Microsoft OfficeOffice14WINWORD.EXE
Faulting module path: C:Program Files (x86)Microsoft OfficeOffice14wwlib.dll
Report Id: 6f74438b-8f42-11e4-9e45-00c2c6506cb5Type information Source Office Software Protection Platform Service Category Name 0 Event 1003The Software Protection service has completed licensing status check.
Application Id=59a52881-a989-479d-af46-f275c6370663
Licensing Status=
1: 1f76e346-e0be-49bc-9954-70ec53a4fcfe, 1, 1 [(0 [0x00000000, 1, 0], [(?)(?)( 1 0x00000000 30 0 msft:rm/algorithm/hwid/4.0 0x00000000 0)(?)(?)(?)])(1 )(2 )]
2: 9da2a678-fb6b-4e67-ab84-60dd6a9c819a, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
3: dd457678-5c3e-48e4-bc67-a89b7a3e3b44, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
Let me have you run the following fix as well. It will remove a few left over elements of Malwarebytes as well as remove the policies telling certain security software not to run.
Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It’s important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.
Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.
NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.
Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.
Note: If the tool warned you about an outdated version please download and run the updated version.
NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.
NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.
The following directories are emptied:
- Windows Temp
- Users Temp folders
- Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
- Recently opened files cache
- Flash Player cache
- Java cache
- Steam HTML cache
- Explorer thumbnail and icon cache
- BITS transfer queue (qmgr*.dat files)
- Recycle Bin
Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.
The system will be rebooted after the fix has run.
fixlist.txt
Thanks
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Issue:
I just performed a new install of SCCM.
When I went to open the shortcut on the desktop for the SCCM Console, I received the following error:
The item referred to by this shortcut cannot be access. You may not have the appropriate permissions.
I then proceeded to the executable location –
“D:Program FilesMicrosoft Configuration ManagerAdminConsolebinMicrosoft.ConfigurationManagement.exe”,
and received the following error:
Access is denied.
Solution:
The issue was that I had changed the Group Policy for this server.
Ensure that the following Objects have the following permissions:
Bypass Traverse Checking = Everyone, LOCAL SERVICE, NETWORK SERVICE, Administrators
Create Global Objects = SERVICE, NETWORK SERVICE, LOCAL SERVICE
Replace a process level token = LOCAL SERVICE, NETWORK SERVICE
When trying to open an excel spreadsheet (.xls) from a desktop shortcut, my user gets the following message.
»The item referred to by this shortcut cannot be accessed. you may not have the appropriate permissions»
All users on this computer see the same error message. The file is located on a server. When browsing the folder on the server, the file is not visible on that computer.
When the users are logged into a different computer, The file is visible, and accessible via the shortcut.
Any thoughts as to why this is doing this?
Because of its great features and tools, Sage 50 can help small to large businesses meet their accounting and bookkeeping needs effectively. However, even with those amazing qualities, no software is bug-free and there are times when the functionalities might not work properly. The Sage 50 Explorer EXE Error is one of the many annoyances that can come out when dealing with software. If you run into this issue, we have written a blog that offers helpful solutions.
+1-800-942-0215 to speak with a Sage 50 Accounting Software Specialist
We’re here to help you save time and money with your Sage 50 Accounting software. Get in touch for assistance with all U.S. & Canada editions of Sage 50 Accounting.
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- Error Support
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- Sage Windows Support
Some users have complained to us that they are experiencing the Sage 50 Explorer EXE Error quite frequently while opening the software. If you are one of them, this blog can be a great help. We know that it can be really frustrating to come across errors during very important work or assignments. Don’t worry! We will tell you about an easy, step-by-step procedure for fixing these problems. Go through this blog and implement the steps mentioned herein so that the error does not plague your computer anymore.
What is the Explorer.exe Error in Sage 50?
The explorer.exe error in Sage 50 occurs when there is a problem with the explorer.exe process, causing the software to crash or become unresponsive. Explorer.exe is a common Sage 50 error message that occurs when you try to open Sage 50 accounting software via a shortcut. When there is a problem with the system or Sage 50 software itself. This error is displayed in the form of a popup message that says “The item referred to by this shortcut cannot be accessed.
Cause of Explorer.exe Error in Sage 50:
- When you do not have sufficient user account access to open a program through a shortcut,
- When there are some background programs interfering with Sage 50
- Tax Forms Get Corrupted
- The Registry Key was Damaged
- Conflicting software or programs running in the background
- Outdated or corrupted software
- Insufficient system resources
- Virus or malware infection
- Incompatibility with windows 10 updates
Read This : How to Fix Sage 50 Printer Error?
Solution To Fix Sage 50 Explorer.exe Error
In case you are looking for ways to manually troubleshoot this issue, we can help. In this article, we have outlined some simple steps to resolve the issue. Follow them to completely fix the problem.
Step 1: – Give Necessary Permission
- Right click the shortcut and select Open file location
- Right click on the program and select Properties
- Select the Security tab, click Edit and select the user
- Check Allow for all actions shown
- Click Apply and OK
- Repeat the process for the folder that contains the main program. This will ensure that the user has full access to the folder as well.
Step 1 will give you the necessary permission to access files and functions that you need to run Sage 50 Accounts. Step 1, however, requires you to own the Administrator privilege or have the proper permissions to modify user account settings.
Step 2: – End Task the Running Program
- Press and hold the Control + Shift + Delete keys together on your keyboard
- This will close the programs running in the background
- Now select Task Manager
- Visit the Processes tab
- Stop all the tasks from running, so you can easily see what to restart next.
Another Solution Explorer.exe Error in Sage 50
There are several steps you can take to fix the explorer.exe error in Sage 50, including:
- Closing unnecessary programs and windows that are running in the background
- Freeing up system resources by clearing the temporary files and clearing the cache
- Updating Sage 50 to the latest version
- Running a virus scan to ensure that your system is not infected with malware
- Repairing or reinstalling the software if it is corrupted
- Disabling the Compatibility mode on Sage 50
- Uninstalling and reinstalling the software after updating the windows.
Can I prevent Explorer.exe errors in Sage 50?
Here are some tips for preventing Explorer.exe errors in Sage 50:
- Keep your software up-to-date: Make sure you are running the latest version of Sage 50 and the Windows operating system.
- Use Anti-Virus Software: Use anti-virus software to protect your computer from malware and viruses.
- Be careful when installing software: When installing new software, make sure it is compatible with Sage 50 and won’t cause conflicts.
- Regularly backup your data: Regularly backing up your data can help protect it from corruption or loss due to software errors.
Read This: Sage 50 Quantum Customer Support
Final Words!
Please consider that the Sage 50 Explorer EXE Error has a different form. It may not show up on your screen, but in most cases it runs in the background and doesn’t come to the foreground. This can be fixed by following Step 2. Explorer.exe errors in Sage 50 can be frustrating, but there are several solutions that can help resolve the issue. By keeping your software up-to-date, using anti-virus software, being careful when installing new software, and regularly backing up your data, you can help prevent Explorer.exe errors from occurring in the first place.
This should solve your issue. Should you need more help, dial for expert Sage 50 assistance. Our experts can help you resolve the problem in no time.
Frequently Asked Questions
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Can I Use Sage 50 Accounts?
Managing monthly accounts can be quite cumbersome sometimes. But getting rid of this task is easy with makers of Sage 50 accounting software. These software offer a variety of features so you don’t need to spend your entire day on it. Basic Checklist can help you run your month easily and keep track of everything.
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How do I fix explorer exe on startup?
Set the Shell Key to Explorer.exe
1. Navigate to the following: ComputerHKEY_CURRENT_USERSOFTWAREMicrosoftWindows NTCurrentVersionWinlogon.
2. Then, in the right pane, double-click on the Shell key and set its value to “C:Program FilesWindowsAppsExplorer.exe”.
3. Let’s reboot our system and check if the Explorer issue is resolved. -
Why is Sage 50 not opening?
If Sage 50 U.S. is not opening or hanging on a gray screen after clicking its icon, try the following: Right-click the Sage 50 Accounting desktop icon and select Properties. Click the Compatibility tab.
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How can I manage my finances and other tasks using Sage 50 Accounts?
What are the many popular activities you can carry out in the Sage 50 Accounts software? Here are some of them-
1. We provide hassle-free reconciliation of bank accounts
2. Creating invoices and professional quotes is what we do.
3. Integration with the Office 365 software.
4. Submitting VAT Returns Online
5. Managing product information is part of our job.
6. Managing stock details -
Can I email invoices to my customers from the software?
Yes. You can send a copy of the invoice to customers by email. After you email the invoice, your customer will receive a hyperlink of the invoice. Customers can click the hyperlink to see and review an emailed version or open it in PDF format and print it.
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What should I do if I am experiencing the explorer.exe error in Sage 50?
If you are experiencing the explorer.exe error in Sage 50, you can try closing unnecessary programs, clearing temporary files, updating the software, running a virus scan, repairing or reinstalling the software and disabling the compatibility mode on Sage 50.
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How can I determine if the explorer.exe error is caused by conflicting software or programs?
You can check the Task Manager to see if there are any other programs or processes running that may be conflicting with explorer.exe.
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Can I resolve the explorer.exe error by reinstalling Sage 50?
Reinstalling Sage 50 may resolve the explorer.exe error, but it is important to first try other troubleshooting steps before resorting to this solution.