Использование Samsung Smart Hub в новых телевизорах предоставляет массу преимуществ и способствует комфорту в работе с современными технологиями. Однако, иногда система выдаёт странные ошибки без описания, ввиду чего установить первоначальную причину которых не представляется возможным.
Данный материал расскажет, что делать, если при подключении возникает сообщение: «Не удается подключиться к серверу Samsung». Мы рассмотрим разные типы ошибок SSO1000, AS400, 100, 116, а вы поймете как решить их и в чём кроется проблема?
Содержание
- Что это за ошибки?
- Описание каждого кода проблем
- Что делать, если не удается подключиться к серверу Samsung
- Заключение
Что это за ошибки?
Появление ошибки «Не удается подключиться к серверу Samsung» обуславливается внушительным списком возможных неполадок как на стороне пользователя, так и на стороне оборудования компании.
Причиной может стать ограничение в использовании некоторого контента на территории страны пользователя, технические неполадки или работы по оптимизации системы со стороны Самсунг. Отдельно стоит сказать про ограничения со стороны Роскомнадзора, который постоянно блокирует доступы и вводит ограничения.
Для полного понимания стоит разобрать каждый из кодов по отдельности – с описанием проблемы от официальной поддержки.
Описание каждого кода проблем
Важно – данные получены со специализированных форумов и у службы поддержки Самсунг:
- SSO1000 – проблема связана с подключением к Samsung Smart Hub. В подобной ситуации пользователю предложено подождать и повторить попытку позже. Сообщение поддержки по этому поводу гласит, что на момент появления скорее всего ведутся работы на уровне системы, что и приводит к неудобствам.
Ошибка подключения к серверам Samsung SSO1000 - AS400 – представленный код относится к проблемам на стороне пользователя. К сожалению, это связано с рядом ограничений, наложенных на российские серверы. Это не сбой в работе Samsung, а значит трубить в техническую поддержку попросту нет смысла. Обойти блокировку реально, однако не совсем легально – об этом расскажем в подразделе «Решения».
- AS100, AS116 специализированные ресурсы не дают чёткого определения этим ошибкам, однако известно, что они связаны с прошивкой телевизора, а именно — необходимостью её обновления, наличия багов и неточностей в работе.
Теперь стоит разобраться с возможными путями решения каждой из неполадок.
Что делать, если не удается подключиться к серверу Samsung
Очевидно, что в случае с ошибкой SSO1000 единственным решением становится томительное ожидание – вы не сможете повлиять на скорость профилактических работ, стоит просто попробовать подключиться снова по прошествии нескольких часов.
Если телевизор новый, а баг выскакивает при регистрации аккаунта, то вариантом будет просто «Сброс» настроек вашего SMART TV:
- Для этого удерживайте 10 секунд кнопку питания на самом телевизоре внизу — устройство отключится.
Удерживайте кнопку питания на телевизоре 10 секунд - Теперь на пульте удерживайте 10 секунд кнопку включения — телевизор запустится и сбросится.
- Пробуйте залогиниться.
С кодом AS400, как уже было упомянуто ранее, поможет справиться VPN – то есть, перенаправление соединения на сервера других стран. Стоит отметить, что использование подобного метода может понизить скорость подключения, привести к некорректной работе.
Для начала испробуйте просто поменять DNS в настройках роутера. Рекомендуется поочередно проверить публичные DNS от Яндекса (77.88.8.8 — 77.88.8.1) и Гугла (8.8.8.8 — 8.8.4.4).
Из популярных рекомендуется использование 3 сервисов:
- ExpressVPN – платный сервис, позволяющий вернуть средства в случае неудовлетворительной работы в течение месяца (есть нюансы, подробно изучите условия возврата);
- Windscribe – 10 бесплатных Гб в месяц, ограниченный спектр доступных серверов;
- TunnelBear – 0,5 бесплатных Гб, доступ ко всему списку серверов без ограничений, но если поделиться в Twitter, то можно получить еще 2 Гб.
Следует заметить, что для использования VPN на самом роутере, необходимо его прошивать через DD-WRT. Подробнее о возможных настройках читайте в Сети.
Что касается ошибок AS100, AS116, SS01000 – представляем краткое руководство по обновлению прошивки с помощью сети Интернет:
- Открываем основное «Меню» при помощи пульта.
- Выбираем графу «Поддержка», в открывшемся окне пункт «Обновление ПО».
- Далее – «Обновить сейчас», также рекомендуется включить автообновление для предотвращения будущих проблем в работе.
После нескольких минут загрузки и установки перезапускаем устройство и наслаждаемся корректным функционированием.
Заключение
В случае, если вышеописанные способы не привели к решению проблемы, рекомендуется обратиться в ближайший сервисный центр Samsung или вызвать мастера на дом. Некоторые источники указывают, что в некоторых случаях проблема кроется в несовместимости Wi-fi адаптера, неправильных настройках Smart TV ввиду самостоятельных попыток изменения параметров.
Надеемся, данный материал помог вам справиться с проблемой «Не удается подключиться к серверу Samsung» — приятного использования современных возможностей телевидения!
“Unable to connect to Samsung server.
Check your network settings or try again later. (116)”
This message keeps popping up on your Samsung TV.
And you can’t figure out the root cause of the problem.
So what may have caused this?
And what can you do before asking for help from an expert?
Keep reading to find out:
- 7 quick fixes for Samsung TV Error 116.
- The things that may have caused this error.
- How to check the network signal strength on your TV.
- Steps to restart your network manually and automatically.
- And so much more…
Why does my Samsung TV display error 116?
Your Samsung TV displays error 116 because of an open API error. This usually means a connection problem between your network and Smart Hub. First, the connection might be poor. This is why they can’t communicate well. But, this may also be caused by a bug on your TV as well as outdated software.
“What is an API error?”
First off, API means “Application Programming Interface.”
To explain it simply, it’s a software that allows communication between 2 different apps. Say, your Smart Hub and server.
And an error is likely due to a problem with a certain request.
So, what are the troubleshooting tips you can do to fix this at home?
Let’s dive right in.
#1: Check your network
For Smart Hub to work properly, you must have stable Internet.
So if you need to get rid of error 116 on your Samsung TV, the first step is to check your Wi-Fi connection.
And then see if your Smart Hub is connected to it or not.
“What do I need to do?”
Start with the simplest troubleshooting steps first:
- Look at your Internet lines. Ensure that there’s no loose connection.
- Check your TV’s signal strength. If you have a good connection, the Wi-Fi bar should be (almost) full.
- Connect other devices to your current network. If they also disconnect, your Wi-Fi must be the problem. But if they’re working well, your TV might be at fault.
How to check TV signal strength:
- Point your remote to the TV and press “Home.”
- Click and open “Settings.”
- Cycle down to “General.”
- Select the “Network” from the choices.
- Click “Open Network Settings.”
- Choose “Wireless.”
Your TV will now show you the current signal strength of your network.
Note: If the bars are low, try the other tips below to fix your connection. But if the signal is high and stable, check out tips #2, #5, #6, #7.
Check out also: 11 Steps To Fix “Samsung TV Error 110” (How-To Guide)
#2: Soft reset your TV
Many Samsung TV users reported that this simple trick solved their connection problem.
“How does doing a reset help?”
Devices like TVs and computers tend to collect residual charges or overheat in the long run.
These will cause them to lag, freeze, or stop working.
And by doing a reset, you’ll be doing your devices a favor.
All running apps in the background will be put to a halt. And your device will restart fresh and operate more smoothly.
How do I reboot my Samsung TV?
There are 2 easy methods you can try.
Option 1: Manual reset
- Remove your TV plug from the outlet while it’s switched on.
- Wait for around 30 seconds.
- Then plug your TV cord back in.
After doing this, your Samsung TV will restart on its own.
Option 2: Using a remote
- Press and hold down the “Power” button while your TV is turned on.
- Hold it ‘till your TV restarts automatically.
- Wait until your device is done rebooting.
Then see if you still get error code 116 or not.
Note: A soft reset may not also work in some cases. However, this fix is quick and easy, so there’s no harm in trying this out first.
You might also like: Why is my Samsung TV not recognizing the HDMI input?
#3: Restart network on your TV
If your Wi-Fi connection is fine but your TV shows an unstable signal, try rebooting the network first.
There might be an error with your devices. And doing a soft reset may help solve the problem.
This is also a quick fix for Samsung TVs that often disconnect to Wi-Fi.
How to reboot network on your TV:
This can be done in 2 ways.
But let me discuss the easier one first since it only has 7 simple steps.
Plus, you don’t have to stand up and reset your router right away.
- Turn your TV on.
- Press your remote’s “Home” button.
- Go to “Settings.”
- Select “General.”
- Choose “Network.”
- Click “Reset Network.”
- Select “Yes” to reset your connection.
Another way is to…
#4: Manually reboot your router
If the trick above doesn’t work, this might do it for you.
- Unplug your router from the power socket.
- Let it cool down for about 60 seconds.
- Plug it back in. (Press its “Power” button if it doesn’t restart automatically.)
- Wait until your router finishes restarting. (This may take 2 minutes or less.)
- Check if your TV connects to the network or not. And also, see if the signal strength has improved.
“How does this help?”
Like TVs and computers, routers can also have errors the more you use them.
So a soft reset could help them get back on track and work properly.
Note: You can also do this with your modem. But instead of waiting for 60 seconds, plug it in again after 30 seconds.
#5: Factory reset your Smart Hub
Now, if it seems like this is an internal issue with your Samsung TV, start by resetting your Smart Hub.
As I said earlier, error code 116 appears when there’s a problem with it and the Internet. So this might solve your dilemma.
Warning: A factory reset is different from a simple restart. By doing this, you’ll be logged out from all of your Samsung TV apps. Plus, your saved info and settings will be erased as well.
So before doing a hard reset on your Smart Hub, make sure that you have all of your account and app infos.
How do I reset Smart Hub on Samsung TV?
- On your remote, press the “Home” button.
- Open “Settings.”
- Cycle down and select “Support.”
- Click “Device/Service Care.”
Note: 2020 TV models and below don’t have this option, so skip to step #5.
- Choose “Self Diagnosis.”
- Select the “Reset Smart Hub” option.
- Type your TV PIN.
Note: The default PIN is ‘0000.’ But if you change your PIN before, enter it instead.
- Select “OK” once it’s finished.
Note: If you want to change your TV PIN, follow these steps:
- Open the “Settings” tab.
- Select “General.”
- Choose “System Manager.”
- Click “Change PIN.”
- Enter your desired PIN.
Read next: Why does my Samsung TV display error 118?
#6: Do a software update
In other cases, Samsung TVs with outdated firmware will also get error code 116.
“Why’s that?”
This is because software updates prevent bugs and improve devices’ efficiency.
So if your Samsung TV has been outdated for so long, it’s missing a lot of enhanced features.
Now, this could make your device perform poorly. And it’ll also affect your Smart Hub and Wi-Fi connection.
How to fix it:
- Press the “Home” button on the Samsung TV remote.
- Select “Settings” to open it.
- Now, choose “Support.”
- Click “Software Update.”
- Choose “Update Now” to start the process.
Your TV will now search for updates that are available for your device.
So wait for the scan and installation to end.
Note: If you can’t click the “Software Update” on your TV, press the remote’s “Source” button. Make sure that the selected option is “TV” (not HDMI1 or etc). If not, click “TV” then go back to the “Support” settings tab. This should make the “Software Update” available by now.
#7: Hard reset your TV
If nothing works out, don’t give up yet.
Here’s another easy fix that might help you save money from bringing your device to a professional.
If you did a soft reset earlier, you’ll perform a hard reset now.
And again, this will also remove all saved preferences on your device.
So you have to set your accounts and settings all over again.
How to hard reset a Samsung TV:
- Press the “Home” button on your remote and select “Settings.”
- Click and open the “General” tab.
- Choose “Reset.”
- Enter your TV PIN (default: ‘0000’).
- Click “Reset.”
- Select “OK” once it’s done.
After this, your Samsung TV will reboot on its own. So see if the error code still appears on your screen after the hard reset.
Note: In some models, the menu might be different. So if you can’t see the options above, go to “Support” instead of “General.” Then click “Self Diagnosis” and select “Reset.”
Reading tip: 9 Easy Ways To Fix Samsung TV Black Screen of Death
Samsung smart tv provides one of the best picture quality in the world. However, sometimes television works well but errors stills occur. Samsung tv error 116 occurs due to the smart hub device open API error.
Well, a smart hub is an external device that allows users to explore movies, series, and tv channels. When you encounter an error 116 messages on your Samsung smart tv. It prevents or blocks the content that is directly linked to the smart hub.
In other words, the smart hub is unable to broadcast the channels to the television. Samsung tv error 116 generally happens when there is an unstable internet connection. If your network is poor, the smart hub is unable to connect to the server.
You can easily get rid of unstable or poor internet connectivity. In addition, you have to figure out why the internet bandwidth is decreasing. There are various ways of analyzing the root cause of error 116.
Read more: Samsung Tv Error Code 012 Fixed
If you want to fix Samsung tv error code 116, make sure the smart hub is properly connected to the internet. Similarly, the internet is working on your smart hub but you don’t know the actual reason why this issue is causing it. First of all, you have to evaluate the core reason behind the error.
What Causes Samsung Smart Tv Error 116
The main reason for encountering the error 116 issues on Samsung tv is the problem with Open API. Similarly, this issue also occurs when the smart hub is malfunctioning. According to significant users, this error has also occurred when the internet connection is slow.
If there is a problem with the internet connection then you may encounter the error message 116 frequently. Here are some of the major reasons why internet connection gets interrupted on the smart hub:
- DNS issue: It is possible that the internet is not working when the DNS configuration is corrupted. That leads to the device not connecting to the IP address.
- Wrong information: The internet doesn’t work when the input information is incorrect. The information like incorrect wifi passwords, incorrect network, etc.
There are a lot of reasons why the internet cannot establish the connection between the smart hub and server. For instance, if your Samsung tv is not connecting to WiFi. Samsung Tv won’t Connect to WiFi Fixed guide will certainly help you to resolve the problem.
How to Fix Samsung Tv Error 116
Troubleshooting error 116 from Samsung smart tv is very easy. You have to follow some solutions to get the issue away from your smart tv. Here are the instructions that should apply to solve the error:
Method 1: Verify that the Internet is Working
The error is poor internet may be causing the issue. In addition, you should check if the internet is the actual culprit for the problem. To do that, you have to test the internet speed. Checking the internet speed on the web is the best way of verifying the internet status.
However, sometimes the internet is not connected to the smart hub which may deliver an error message on the tv screen. Click here to test the internet speed. That link will redirect you to the internet speed testing site.
The minimum recommended speed of the internet should be 1 MPBS+. If your internet speed is less, contact the ISP to increase your internet bandwidth. You can increase the speed by removing the objects that block the wireless signal. Reduce the distance between the router or modem and the smart hub. It will certainly improve network stability.
Read more: Unable to Connect to Samsung Server Fixed
Method 2: Reset Smart Hub
When the internet is working fine and giving a decent amount of internet speed. There could be another reason which is internal data corruption. The smart hub may start malfunctioning when the firmware is corrupted.
You should factory reset the smart hub to fix Samsung smart tv error code 116. Apply the underlying instructions to perform the factory reset:
- On the tv remote, press the home button and then navigate to Settings.
- Select Support and then Device care.
- Select Diagnosis and then Reset Smart hub.
- Enter the PIN. (The security pin is 0.0.0.0 by default.)
- Now, the resetting process begins.
Once the process completes, the smart hub setup menu appears. Link your Samsung account and other information. Afterward, check if the error has gone away.
Method 3: Update Samsung Smart Tv
Sometimes, the smart tv is causing an issue when there is outdated firmware is installed on it. The error code could appear on the screen due to older firmware. Therefore, you should update your smart tv. Follow the instructions to check and update the tv to fix error 116:
- Bring the menu by pressing the Home button on the remote.
- Select Settings and then Support.
- Select Software update and then Update now.
- Now the tv begins to check for updates.
The tv may reboot itself during the process. After that, the update is installed on your Tv. It will ask you to set up the tv. Ensure to input correct data while configuring the setup. Check if the error is occurring.
Final Thoughts
Samsung tv error code 116 indicates the smart hub has an issue with open API. The issue is solved after replacing the modem if the internet is not working. Factory resetting the smart hub to solve malfunctioning that brings error 116.
Similarly, when you apply all these solutions but couldn’t get a conclusion. You should check if your smart tv is up to date. If not then quickly update it to the latest version.
If none of the methods worked, contact the ISP and Samsung customer care related to this issue. Similarly, if you have any questions related to a smart hub or tv. Here are some of the widely asked questions by the users.
Read More:
- How to Update Samsung Smart TV
- Samsung Tv Remote Not Working Fixed
FAQ on Samsung Smart Hub Error 116
What is Samsung Tv error 107?
Ans: Samsung smart tv error 107 is also a smart hub-related problem. Error 116 and 107 are the same and it is caused when there is a problem with the open API error.
How fast the internet speed should be for smart tv?
Ans: The minimum speed is 1 MBPS, meanwhile if you want to watch content in ultra-high definition the internet speed should be more than 10 MBPS.
Electronics and Errors in function are two inseparable factors that occur whether you own a mobile phone, a personal computer, or even a smart TV. It is almost impossible to have a problem-free experience when using any of these gadgets most of the time.
If you own a Samsung TV for a while now, chances are you might have gotten an error code 116, and we would show you how to also solve this. Different errors on Samsung smart TVs are represented by a certain code. Let’s find out what error code 116 is, and why necessary steps we must take to make this error disappear.
What is Error Code 116?
Most problems that are associated with Samsung Smart TVs are a result of bad internet connectivity. Depending on various reasons, you may get an error code on your TV which in this case, is a 116. When this comes up, you need not panic. So what is error code 116?
An Error code 116 on a Samsung Smart TV occurs primarily due to an open API error with the Smart Hub device. This means that the Smart Hub is unable to access, and broadcast content from the internet to the TV. This happens mostly when your network is poor so the smart hub can’t connect to the server.
A smart hub is an interface in a Samsung Smart TV that gives users the ability to explore and discover TV channels, Series, and Movies. If you want to fix an error 116 on your Samsung smart TV, you can start by making sure the smart hub is connected to the internet as well as accessing the servers.
Why is My Samsung TV Not Connecting To The Internet?
A smart TV without an internet connection isn’t all that smart. In this case, the error code 116 confirms that your Samsung Smart TV isn’t connected to the internet, or the wireless network is not stable enough to pull through. So why is my Samsung smart TV not connecting to the internet?
Your Samsung TV is not connecting to the internet, or it’s continuously losing internet connection, because it may not be detecting your wireless network well. It might also be a result of old firmware or the fact that your smart TV needs a reset. This may also cause connection issues too.
It may also be a result of a more serious issue like your MAC address failing, or your router’s DNS settings, and this may need to be fixed by technical know-how. If this is the case, you will need to contact a professional TV engineer so you don’t get things messed up with your smart device.
How Do I Fix My Samsung TV Network Error?
When fixing your Samsung Smart TV network error, ensuring that you have your network-connected is the first step you have to check. Fortunately, the company made it possible for us to navigate and set up our wireless network even if it is your first time.
To connect to your wireless router, follow these necessary steps:
- On your Samsung Remote, locate “settings” and press okay
- Go to the “General” option and choose “Network”
- Select “Open Network Settings”
- Look for the name of your Wireless router and click okay
- Input your network password, and click “Done” then “Ok”
If you would like to learn more about Samsung TV, take a look at this article. If you have connected already to your wireless network, and your Samsung Smart TV still shows network error, you need to troubleshoot the network.
Troubleshooting Your Network
Follow these simple steps to do that:
- Make sure all your cables are properly connected to your router.
- Restart your wireless network by unplugging it from the socket for up to a minute then switching it back on.
- Try connecting another internet-enabled device to check the functionality of your router. If the internet goes through, it might be from the Smart TV itself but if it does not, then you should check the router thoroughly.
Note: If your wireless network does not connect to the internet, consider contacting the internet provider. However, If you have checked your internet, and everything is fine but it still displays the error code 116, consider going for a software update.
How Do I Update Samsung TV?
Sometimes, the error code 116 may be caused by outdated firmware. Before you take it to a professional, try updating your Samsung Smart TV.
To do that, start by:
- Press the “Menu” button on your TV remote
- Go to “settings” and select “support”
- Go to “Software update” and Select “update now”
- Your Samsung Smart TV would begin to search for updates
If the Samsung TV has finished updating, this should solve your Error code 116.
How Do You Reset The Code on a Samsung TV?
Performing a factory reset would put your Smart TV back to default settings. This is critical if you have tried to fix your error code by checking your internet, and making sure there is bandwidth as well as updating your television’s Firmware, but the error code is not going away.
To perform a factory reset, you need to follow these steps:
- Go to “Menu” and select “support” then “Enter”.
- Select “Self Diagnosis” and press “Enter”.
- Select “Reset” and then “Enter”
- Input the default Pin which is “0000” and enter
- Confirm you want to reset by selecting “Yes”.
Note: If you change your PIN, and you have forgotten it, you can reset the code by switching off your Samsung Smart TV and pressing these buttons on the remote. Mute, 8, 2, 4, Power.
Conclusion
Error codes are annoying, and this would make you not enjoy your smart tv. If you have followed all the steps above in an attempt to solve your device Error code 116, and it doesn’t make any difference, I would consider this a hardware problem. You can take your Samsung TV to an authorized repair shop to get it fixed and running.
Samsung tv is quite popular among all tv brands over the world. But some users encounter the error code 116 on their screens when they are going to play something on their tv. If you have also owned a Samsung TV and are getting Samsung TV Error Code 116 on the screen, then here, the provided methods will fix this issue.
If you are looking for the solution to this error code, and do not know what exactly this error code is, and when it appears, then firstly you should know about this error code.
Samsung TV Error Code 116 appears due to an issue with the open API. Sometimes, it appears due to the inability of the smart hub function, and most of the time the reason behind this inability is a poor network connection.
We have gathered some very useful methods to resolve this issue which is with your Samsung Tv. Go through these workarounds and hopefully, these will work to fix the issue.
How to Fix Samsung TV Error Code 116
We have mentioned and explained some methods to resolve this issue. You can fix this error code from your Samsung Smart TV by:
- Checking the Internet connection.
- Resetting the Smart Hub on your TV.
- Updating the Device.
- Restarting your Router.
Check for the Internet connection
A poor internet connection can cause many problems and issues. So we recommend firstly, you should check your internet connection and speed. Sometimes, the connection is not set up properly and we get the discussed error code on our screen. If all the connection is good, then check your internet speed.
Check from here.
If the speed is not good, then contact your internet provider to improve the speed of your internet.
Fix Samsung TV Error Code 116 by Resetting the Smart Hub on your TV
If your internet connection is fine, and the speed of the internet is quite good, then you can reset the smart hub on your smart TV to fix the appearing Error Code 116. You can follow the below-mentioned steps to reset the Smart Hub.
- Press- Home button on Remote.
- Using the navigational option, go to the Setting menu.
- Select Support.
- Now, select device care and then Device Diagnosis.
- In the end, you will see the option- Reset Smart Hub.
- Now, enter the PIN.
By this, Smart Hub will reset and now restart your TV and check if the issue is resolved or not.
Update the Device Software
Sometimes, we use outdated software, and this error code appears on the screen. So you should check if you too are using outdated software or an updated one. If you are using outdated software then you can update it by following the given steps.
Note: Make sure, while you are updating the software of your device, it should be connected to high-speed internet. If your device is connected to high-speed internet, you can follow the steps to update the software.
- Click on the Menu button on the remote.
- Find the Setting option by scrolling and click on it.
- Now, click on the Support.
- Next, hit the enter button.
- Now, you will see the Software Update option, click on it.
This will update your Software, if it doesn’t work, you can comment, we will explain some other methods to update your Device Software.
Restart your Router
If you are using your router without restarting it, for a long time then, just restart it. Sometimes, restarting the router improves the internet speed which will be beneficial to you. To restart the router simply, press the power button and then press it again.
Lastly, if any of the mentioned methods didn’t work, then you should contact the service center related to the issue.
That’s all…